FAQ + Shop Information

For any customer service related questions, please reach out to us at Sixsouthernbabes@gmail.com

 

Hours of Operation

Available 24/7: You can shop online and place orders at any time while pre-orders are open!

Customer Service Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (CST)

 

FAQ's

1. How does the preorder process work?

When you place a preorder, you are reserving an item that is not yet in stock. Our bamboo clothing is made to order to ensure sustainability and minimize waste. Once you’ve placed your order, it will be processed and fulfilled within 6-8 weeks.

2. How do I place a preorder?

To place a preorder, simply browse our collection and select the item(s) you wish to purchase. Choose your size and any other options, then add the item to your cart. Proceed to checkout and complete your payment. You will receive an email confirmation once your order is successfully placed.

3. Can I modify or cancel my preorder?

Preorders can be modified or canceled within 24 hours of placing the order. Please contact us immediately via email to make any changes. After this period, changes or cancellations may not be possible as production will be underway.

4. How will I know the status of my preorder?

We will keep you updated on the status of your preorder via email. Once your item is in production and approaching completion, we will send you a notification with an estimated shipping date. You can also track your order status through your account on our website.

5. What if I need my item sooner?

Since our bamboo clothing is made to order, we are unable to expedite production or shipping. Preorders typically have a turnaround time of 6-8 weeks.

6. Are preordered items eligible for returns?

No returns or exchanges are accepted for preordered items. Please review our size chart and product descriptions carefully before placing your order. If you have any questions, don’t hesitate to contact our customer service team at Sixsouthernbabes@gmail.com.

7. What happens if there’s a delay in my preorder?

While we strive to meet our 6-8 week turnaround time, unforeseen circumstances may occasionally cause delays. If there are any significant delays, we will notify you as soon as possible and provide an updated timeline.

 

8. How do I track my preorder shipment?

Once your preorder has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our courier’s website.

 

*All sales are final!*

 

Disclaimer: Damaged Packages in Transit

At Six Southern Babes, we take great care to ensure that your order is packed securely and shipped in excellent condition. However, once your package is with the courier, it is subject to their handling, and we cannot control any damage that may occur during transit.

Courier Liability: Claims for damages incurred during transit must be filed with the courier service. [Your Boutique Name] is not liable for any damages caused by the courier. Please refer to the courier’s terms and conditions for details on their claims process.

No Replacement or Refunds for Transit Damage: We are unable to offer replacements or refunds for items damaged during transit. All claims for damaged packages should be directed to the courier service responsible for delivery.

 

Disclaimer: Mockups and Image Disclosure

We strive to provide accurate representations of our products through images and mockups. However, please be aware of the following:

1. Image Accuracy: The images and mockups displayed on our website are for illustrative purposes only. While we make every effort to ensure that product images accurately represent the colors, textures, and details of the actual items, slight variations may occur due to lighting, screen settings, and other factors.

2. Product Variations: Due to the nature of our bamboo clothing and the production process, there may be minor differences between the mockups and the final product. These variations are typically subtle and do not affect the overall quality or design of the item.